The advice in the title sounds backward, doesn’t it? The typical knee-jerk reaction when things are not going according to desires at work is for managers to add more controls. This is an effort to get more people to do what they are supposed to do, so performance will improve. Only one problem: most of the time greater control translates into lower performance.
The reason why more control is usually the worst course of action has to do with motivation. In most organizations, there is already too much control over what people do. Policy manuals and specific rules for how we do things are installed for a reason, and woe be to anybody who breaks the rules.
The signal being sent by management is that they do not trust people to do the right thing. When managers heap more rules onto the already steaming pile of procedures, people become more…
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