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Blind CEOs

In my consulting work, I am often called in by senior executives (CEO, COO, or VPHR) to help them improve trust within the organization. The conversation usually starts out with some form of description of a dysfunctional organization at the shop floor level. Often the lower level managers and supervisors are singled out as the culprits, and the top officers are asking me to come in and “fix them.”

This is often a dilemma for me because if I say something like “have you considered what your contribution is to the problem,” I find myself out in the street on my butt. If I do take the challenge to go in and fix the lower ranks, it is inevitable that these lower managers will tell me that the main source of the problem is the senior level. This article shines a light on the problem of CEOs (and other top…

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