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Scott Blanchard, principal and executive vice president at The Ken Blanchard Companies calls it the new “F” word—feelings.  And it is something that managers and organizations struggle with on a regular basis.  Should you ask people to repress feelings and “check them at the door” or should you encourage people to bring their entire selves when they come to work?

Current research points to the benefit of employing people’s hearts as well as their hands. But to do that skillfully, managers and team leaders have to be prepared for all of the situations that occur when you truly engage people.  If you want everything that people can offer, you have to deal with everything that people will bring.

Eryn Kalish, a professional mediator and relationship expert believes that there are two keys to successfully negotiating the emotional workplace.  In an article for Blanchard’s Ignite! newsletter, Kalish identifies staying centered…

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