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Blanchard LeaderChat

Confused concept with Asian business woman thinking with hand drToday’s managers play a dual role—balancing their people management tasks along with their own work. Recently one of my clients was discussing this challenge and her specific time constraints. She was particularly frustrated about the number of meetings she needed to have with one of her solid performers to get an important task done. She felt she was spending an inordinate amount of time getting the message across to this person.

I asked the leader if she had clarified for her direct report at the start what the task was and exactly what a good job would look like.

There was a long pause; then my client said, “No, looking back, we never clearly discussed the desired outcomes. Now that you say it, I can see how that would have been helpful.”

Of course my client was bothered that she hadn’t thought about clarifying her expectations. Yet the reality is…

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