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Blanchard LeaderChat

Listening

Bosses hear all sorts of crazy things from their team members. Some of the things employees say are funny, some outlandish, some critical, some stupid, some helpful, and some are just downright mean. Receiving feedback comes with the territory of being a leader. I’ve learned you must have a thick skin and a soft heart when it comes to leading people. You can’t let the negative chatter get under your skin and give you a jaundiced outlook on people, yet you also need the emotional maturity to examine the feedback and see if there is something you need to learn or improve upon.

But there are four words a boss never wants to hear: “I don’t trust you.”

However, you will rarely, if ever, hear someone say that to you directly. Trust is one of those topics, along with religion and politics, that is usually taboo to discuss openly in…

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