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Opening Our Eyes

I am a student of lean thinking principles. One concept used early in any lean exercise is to create a Process Flow Map. The map is a very specific diagram of what is actually going on in a process. The experts call this “learning to see.” It is effective because without the tool we get lulled into a state where we are looking at things and events, but not really paying attention to what is going on. We look, but we do not see what is important.

I believe this phenomenon is going on a lot more than we recognize. That is why the concept of the “sacred cow” can be so useful to groups at work. A literal sacred cow in the Hindu religion is an actual cow that is treated with sincere reverence. A figurative sacred cow is a practice or act that is immune from question or…

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