What is the most frequent employee complaint on Quality-of-Life surveys conducted in organizations? It is not enough effective communication (Chilingerhan, Credit Union Times, June 22, 2011). That is frustrating to managers and leaders who spend a lot of time and energy trying to communicate well. It turns out that nearly all of us have been saddled with a significant gap in our personal education. Most of us have never taken a course on how to read body language.
It is well known that humans communicate more through body language and tone of voice than they do with the words used to send messages (Mehrabian, A. 2009 “Silent Messages: A Wealth of Information About Nonverbal Communication”). It would be smart for all of us to take several courses in school on reading and controlling body language. Unfortunately most people are never exposed to formal training in this vital skill.
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