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Blanchard LeaderChat

Businesspeople With Digital Tablet Having Meeting InOffice“How did you do that?”

This is a question we hear often from Blanchard clients. In a recent conversation with an organizational sponsor, I was asked to explain how Blanchard coaches were able to consistently help leaders in a high potential coaching program to make changes that stuck.

Our client knew all about the skills we used—listening, asking powerful questions that foster client insight, and a number of other techniques. What she really wanted to know was more about the engine behind the coaching.

The four-step coaching model Blanchard uses isn’t linear. It’s also not a script. There is a fluidity that comes with all great coaching, and it can be described in four simple and elegant elements.

The first step is to Connect. Connecting is about building rapport and trust. This is one of the most critical things a coach must do, and it takes only seconds. It’s more…

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