As a manager or business owner it is important to respond to employees as soon as possible when they have questions, concerns or problems.
When employee issues are put off and not addressed in a timely fashion there is the risk of creating a bigger, more complex problem or even loss of a valued employee, as in the case below.
Nancy was struggling to keep up with the workload assigned to her. She felt overwhelmed, stressed and under trained. She told her manager that she felt her workload was too much and she needed additional training. He responded by telling her that he would discuss it with her later when he had more time.
Several days went by and Nancy did not hear from her manager. She really did not want to bug him, as she knew he was busy, but she was falling further behind in her work and…