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Practical Practice Management

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I wrote this post back in 2013, but feel it is one that is worth reposting.  In my consulting practice this is one of the most common employee issues I deal with on a regular basis.  It can be fixed quite simply by having policies, protocols and procedures in place and then adhering to them to resolve the problem or rectifying the problem by terminating the employee using progressive discipline actions. Far too often these employees are kept and allowed to continue to cause dysfunction in the workplace, I really wonder why?

One of the most difficult type of co-worker is one that does not carry his or her portion of the workload.  We all have days when we move a bit slower, but with this type of co-worker it is their normal behavior.

For example: They wait for someone else to answer the phone first so they do not have…

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