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Trust Creates Motivation

When managers use the word “motivate” as a verb, it is as if motivation is something they can “do to” the workers. This approach shows a lack of understanding of what motivation truly is and where it comes from.

Over fifty years ago, Frederick Herzberg taught us that the strongest motivation is created intrinsically, not by some extrinsic factor, like money.

The only person who can truly motivate you is you. It is the role of leaders to create the environment such that people freely elect to become motivated. Here is a quick story of a manager who knew how to create motivation.

In 1993, I asked Alice to take over a production department with about 120 employees. It was a tough assignment because the prior leader was competent but not a good builder of culture.

Some workers were apathetic and just floated along without much focus. Others were angry…

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