We hear that the only sure things in life are death and taxes. If you are a manager, one sure thing is that people will tell you there are not enough employees to do the job. I have yet to find an organization where the workers do not feel stretched beyond their ability.
Productivity makes an interesting study, because most behavioral scientists agree that in any organization the actual productivity is a small fraction of the capability inherent in the people. Research reported by the Gallup Organization in 2010 indicates that for average organizations, only 33% of the workers are engaged, 49% of them are not engaged, and 18% are actively disengaged. This low productivity is usually not the fault of the workers, but the result of a poor culture established by top leaders.
The paradox here is that while there is a perpetual outcry for more people in most…
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