Over a period of several decades, I have observed how the trust level in any organization is influenced the most by one single factor. The behaviors of the senior leaders in any organization will have more impact on trust than anything else.
Therefore, if the trust in an organization is not as high as needed, the senior leaders need to take a good long look in the mirror. It is the behaviors of the senior leaders that are almost always the root cause of a trust problem in an organization.
Please do not misunderstand, there will be trust issues evident at all levels of the organization, and often severe untrustworthy behaviors exist at the operational level.
The cold reality is that in most organizations nearly all employees will perform in a trustworthy manner if they are properly led.
Many leaders reject their culpability indicating that it is the workers who…
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