So much about life revolves around effective communication.
As a primary research expert, I am always looking to for ways to motivate others to share. You need to understand what makes them comfortable to share.
I recently read Traci Brown’s book, Persuasion Point: Body Language and Speech for Influence. While the book focuses on closing sales deals, the same tactics will work to promote sharing when conducting competitive intelligence collection or win/loss interviews. I will focus on speech, since we are often conducting these interviews over the telephone, so we don’t have the benefit of seeing the other person, although we can surely sense beyond their words.
One quick and easy way to start the connection is to match their speed and tone of speech. This also pushes you over to their side by being flexible, and forgetting about yourself.
Traci describes four communication preferences:
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