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Blanchard LeaderChat

What keeps companies from acting on what they know?  Seven culture issues according to Jeffrey Pfeffer and Robert Sutton.  In their classic business book, The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action, Pfeffer and Sutton point out that the problem in most organizations isn’t knowing what to do—but actually doing it.

See if any of these bad habits are present in your organization:

  1. Mimicking best practices instead of underlying values.  Organizations looking to learn from best-in-class companies often move immediately to copy the best practices of a leading company instead of taking a moment to understand the concept behind the practice.  Don’t substitute copying for thinking.  It’s not the foosball table that makes it a great place to work—it’s the corporate value that makes buying a foosball table a good idea that is the real best practice.
  2. Staying conceptual instead of getting practical.  Theories and…

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