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Practical Practice Management A Division of Top Practices

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You really can learn a lot by watching and listening to people as they are conducting business.  I am always looking for stories that possess a lesson for me to learn and one that I can share.

Often on the way to work I will stop by the local grocery store and pick up bagels or fresh fruit for the staff.  On this particular day when I went up to the checkout stand my usual early morning clerk “Gabe” smiling away as he was greeting his customers (even at 6 a.m. this man is happy).  This guy always gets an “A+” from me for customer service.

When I approached the checkout Gabe said “hello” and wished me a great morning, then stepped away and let a co-worker take over.  This woman was less than friendly, she did not make eye contact, and she just put my items in a bag…

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