Scott Blanchard, principal and EVP at The Ken Blanchard Companies, likes to use the phrase heart of the house to describe the important role middle managers play in an organization. In Blanchard’s experience, if mid-level management is neglected, the result can be heart trouble—a slow moving organization that doesn’t respond well to feedback.
Is your organization experiencing heart trouble? This can be not only frustrating, but also damaging to performance in today’s fast paced business environment that requires a lean and agile approach.
Blanchard explains, “Managers working in the heart of the house play a couple of different roles. First, senior leaders look to middle managers to put goals and action plans in place to achieve strategic results. But that is just one side of the coin. Middle managers are also responsible for the environment in which the work is accomplished. So the middle manager’s job is twofold: to get…
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