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Blanchard LeaderChat

Dear Madeleine,

I manage a large retail chain store and have been in the job about four years. Up until now, I thought I knew what I was doing.

I recently promoted an excellent worker to a supervisory position—and now I seriously regret it. All of a sudden, it’s like she is a different person.

She seems to be having delusions of grandeur and drunk with power. Every day there is a new disaster: most recently, she gave someone personal feedback that caused a storm of tears and then she somehow offended one of our vendors. She walks around the store as if she is trying to catch people doing something wrong so that she can yell at them.

I am shocked at this transformation. She used to be a stable, soft spoken, low key person. I feel I have unleashed a demon. I have promoted others with great success, but…

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