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Food and BeverageMy wife and I were out to dinner a while ago and ran into a very personable young waiter named Kyle.

This young man was still in college, and he was working to earn money and looking for his future.

I really liked this waiter because he made great eye contact, and he was polite but not intrusive. He had one annoying habit that was a distraction from an otherwise stellar impression that he created.

Every time he would do something, like refresh my water, I would say “Thank you,” and he would reply “No problem.” For a while I just let it pass and did not think about it, but eventually I recognized that his response habit was hurting the impression he was making of himself.

The statement “No problem” is really not a bad thing to say, but it does represent a missed opportunity to build trust with…

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