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Blanchard LeaderChat

Tell stories advice or reminder - handwriting on a napkin with cAll companies will tell you that customer service is one of their top priorities. But what does great customer service look like in your organization? If employees don’t know, they are each left to their own interpretation. That leads to an uneven experience for customers.

A good way to address this situation is to provide real life examples by sharing success stories. At The Ken Blanchard Companies, we call these behavioural examples. An example provides a concrete picture of the desired behaviour.

Let me share my recent experience of great customer service I received. Consider how many details this example provides for employees at this company who might be wondering what legendary service looks like.

My customer service story

I purchased a skincare product from a well known luxury brand and the product reacted badly with my skin. I purchased the product four months ago from an airport store…

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