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Practical Practice Management A Division of Top Practices


We are all customers of some type of consumer business and as a customer we should try to be as understanding as possible when we encounter “not so good service.”

We all know that there are times when poor customer service happens even when the employee or employer tries their best.

  • Maybe they became short-handed at a short notice.
  • Product was delayed due to bad weather.
  • Service was delayed due to machinery failure.

These types of things happen, and it is okay to mention your dissatisfaction, but remember to do it in a constructive way such as; “I noticed service seems to be very slow and you are not happy today, is everything going well with you?”  The answer you get should let you know what is going on.

Possibly, the business owner is under stress and has passed this on to his/her employees.  As a fellow human we need to be…

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