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Stressed Woman Working At Laptop In Home OfficeDear Madeleine,

I am a senior project manager in a service organization. I manage client-facing work as well as hundreds of independent contractors. 

I recently got behind on my list—the endless small tasks that add up to outstanding service—and I shelved a few items to take care of when I came back from a week’s vacation. 

Big mistake. 

I returned to a debacle with one of our significant internal clients and her handful of potential clients.  A whole incident had been escalated to the colleague who was covering for me, then to my boss.  

My boss was pretty nice about it but I can tell I have lost her trust.   I was disappointed in myself—but more than anything I was really embarrassed.  I don’t know what I was thinking. I misread the time frame and the requirements and thought the matter could wait. 

Here is the bigger problem: I…

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