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Blanchard LeaderChat

Not My FaultYesterday, I was re-watching the movie Star Trek Into Darkness, and I arrived at one section toward the end where the crew of a crippled USS Enterprise was facing imminent destruction. Despite all of Captain Kirk’s pleading, the enemy continued to charge up their weapons. Faced with defeat, Captain Kirk turned to his crew and uttered the words “I’m sorry.”

This powerful moment in the film sheds light on the fact that leaders don’t apologize much, making this scene even more striking. And yet, there are times where leaders make mistakes—and in those moments, it can be difficult to apologize. Whether it is ego, whether it is because they had been confident of the process and outcome, or whether it is simply forgetfulness, apologies are not commonplace.  Still, there are many dissatisfied employees in workplaces today who may feel they are deserving of an apology.

Even though it’s not…

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