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One of the perks of my job is that I get to travel to many fabulous places in this country and abroad. In my travels, I have experienced all types of customer service.  On a recent business trip to Iowa, I was told by the woman at the hotel front desk that the pizza at a restaurant across the street was good and the rest of the food was okay.  Seeing that my only real options were a fast food place or the pizza place, I walked to the pizza place for a bite to eat—hoping it would be better than she made it sound.

Over my many years of eating out while traveling, I have learned food is only part of the experience. If the food is only fair, the right atmosphere can make up for it.  This place missed on both counts.  The pizza was just okay and this…

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