As leaders, sometimes we blow it. Sometimes we break trust by exhibiting poor judgment or poor behavior. Randy Conley, Trust Practice Leader at The Ken Blanchard Companies calls those occurrences “trustbusters.”
Minding your A,B,C, and D’s—Ability, Believability, Connectedness, and Dependability
Trustbusters are behaviors that erode trust among direct reports and colleagues. Some common examples are when we don’t demonstrate expertise in our jobs, and don’t achieve results which causes people to lose faith in our Ability.
We also “bust trust” when we break confidences, tell lies of convenience, or gossip about others. This impacts our Believability.
Another trustbuster is when we don’t listen. It’s hard sometimes to pay attention when we’re in conversation with people. Your mind starts to wander, or you find yourself thinking about the next meeting. When we don’t listen, or show interest in others, or recognize others, that erodes trust by eroding our Connection with people.
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