Recently I was reading the white paper “Bringing Science to the Art of Coaching.” Authors Jack Zenger and Kathleen Stinnett look at a couple of key questions to explore while examining what research says about the effectiveness of coaching. Consistently, the data shows strong correlations between a leader’s coaching effectiveness and measures of employee commitment and engagement.
But that’s not all. Leaders who use coaching skills are more likely to retain their key people as well as have more productive teams. This in turn generally translates into a positive effect on the organization’s bottom line. When the leader uses a coach approach to foster direct reports’ development, everyone benefits.
One of the key areas that Zenger and Stinnett focus on is conversation, which they look at from two aspects:
- What should we talk about?
- How was that for you?
Both of these questions get at a major source…
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