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Blanchard LeaderChat

bigstock-123128063Did you know 35 percent of managers would rather skydive for the first time than address a problem with their team at work? That’s according to the Centre for Effective Dispute Resolution.

Effective leaders must know how to conduct difficult conversations with employees. Because of the common perception that conflict at work is bad, it’s no surprise that so many leaders shy away from having these discussions.

I don’t know that I’d ever want to jump out of an airplane, but I recently had my first difficult conversation with a direct report. I knew if I didn’t address the problem, things could escalate and become worse than they already were—but knowing that didn’t make the task any easier. This was new ground and I felt uncomfortable. But because I knew how important it was, I took a deep breath, closed the office door, and we had the discussion.


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