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Unhappy with employeeDear Madeleine,

I am a fairly experienced manager, but I have reached my limit with one of my people—let’s call her Sam. She is extremely competent and up until about a year ago she was very reliable. Since then, it seems as if it has been one crisis after another.

First, one of her kids was sick and it took a long time to get a diagnosis. Sam was out of work constantly, either consulting doctors or at home with her child. It turned out to be Lyme disease—which is no joke—and I feel bad, but her work really took a hit.

Then her mom got kicked out of her rental and had to move in with Sam. Her mom had multiple health problems requiring more trips to the doctor. About a month ago, things got more complicated when her mom fell and broke her hip. This required moving her…

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