I am the manager of a large group of service professionals. Earlier this year, I was inspired by a management book to set goals with my people and then give them the autonomy to decide how to achieve them.
It sounded good on paper, but here we are at the end of the year and not a single one of them has done well on their goals. As a result, I have given them all less than stellar ratings on their performance reviews. They are all surprised and upset with me. —Confused
Managing people is complex, and managing high level professionals is maybe even more so. So I checked out the book you shared and I think I know what went wrong. You gave people goals and the autonomy to figure out how to achieve them—but you seem to have missed the rest of the…
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