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There are several different ways people find themselves as a newly-ordained supervisor. One common way is a promotion from the ranks to the leader of a group.


This person came up through a series of line functions and did well. She (I am going to use the female pronoun for this series to avoid the cumbersome ‘he or she’ configuration throughout. All of the points apply equally to both genders.) showed some potential for leadership and dedication, often through years of service.

Process knowledge

She also demonstrated high content knowledge for the operations being performed having actually performed many functions herself.

She was put in place when an opening became available because she was a logical choice and there seemed to be little training required to just have her assume the new role.

It is a mistake to assume this person does not need training in leadership. Her role…

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