Behaviors speak louder than words—3 service reminders for leaders

Blanchard LeaderChat

I remember advice someone gave me when my kids were little, “Pay attention to your behaviors—because your kids are always watching you.”

That has turned out to be very good advice over the years, and I find the same is true for leaders in organizations.  Managers can only get away with so much before their team members are going to start believing their leader’s actions more than their words.  When it comes to serving customers, I have found the best managers are the ones that not only praise and acknowledge their employees when they serve their customers well, but are also role models of the behaviors they would like others to emulate.

A case in point

A perfect example of this happened recently when I went with my college age son to open an account at a bank.  His primary bank did not have any branches where he is going…

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