This WordPress.com site is the bee's knees

Blanchard LeaderChat

When people work in isolation—or with incomplete information—their imagination can run away with them (and usually not in a good way.)  Here’s an example.  Has something like this ever happened to you?

My wife has started a new job recently.  Like many people, it involves working in a cubicle interacting with customers primarily by telephone or email.  Even though she works in a large office setting, she is by herself for the most part and doesn’t see her boss in person very often except for a short weekly meeting. Most of their conversation between those times is via email only.

A recent customer issue she was working on was something new she hadn’t done before.  She did her best to figure it out but couldn’t come up with a solution that satisfied the customer.  In the end, the customer spoke those dreaded words, “Can I speak with your manager?”  Maybe…

View original post 449 more words

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Tag Cloud

%d bloggers like this: