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The topic of trust in organizations has been my life’s work over the past 45 years, and it will be until I am no longer able to communicate. I have written four books and produced hundreds of articles and videos on various aspects of trust.

For this article, I will confine my comments to the role trust plays for supervisors. Obviously, the points made here extrapolate to leadership in general.

Since the supervisor is the link between upper management and the first line employees, she needs to consider the impact of trust and how to achieve it in both venues, and they are substantially different.

First I will cover the bond of trust with her direct reports, then I will reverse the logic and discuss trust with peers and upper management.

Trust with Subordinates

My observation is that without trust between workers and the supervisor, people spend a lot of…

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