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GargleHave you heard the old adage that people can see a smile over the telephone? I am not talking about Skype, I’m talking about the attitude we project through our tone of voice and choice of words on the phone.

I take the subject of body language very seriously and have been studying it for a couple decades. My second book was on the topic of body language when we write electronic notes such as e-mail or texting. I believe there’s a form of body language in all forms of communication, and we need to be aware of subtle signals that are being sent whenever we’re interfacing with another person in any mode of communication.

The other day, I had an important business phone call that I was making from my home office, and I found myself changing into a more upscale business attire and brushing my teeth and gargling…

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