Being in a management position is not for the “Faint of Heart.” (Definition: Lacking courage to face something difficult)
Understanding the people we work with each day is difficult. We think we understand what someone is asking or telling us only to find out that we did not.
As a manager this can be an area of frustration as clear communication is necessary in order for a business to run well and for employees to be happy.
I have experienced times when I have asked a staff member to do something or tell someone something only to hear or watch them say or do something different from what I told them. I always wonder, what happened between what I said and what they understood?
In John Maxwell’s book “Make Today Count” he addresses the issue of learning to understand people. He states, “If you desire to improve your understanding of people…
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