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Practical Practice Management

Recently, at a conference I was talking with some office managers and the issue of employee accountability kept coming up.

It seemed as though many of these managers were having the same issues with employees being trained to follow the office protocols, yet often they would fail to keep some of them.

One manager said that when she asked staff members why they did not follow protocol to complete their tasks they answered “I know what to do but sometimes I just forget.”

Forgetting something occasionally happens, but for this staff member it was the third time in one month and they had signed off on their job task sheet that they understood their job tasks and could complete them.

Holding employees accountable for what they have been trained to do and know they need to do it is a cost to the business.  There are a few things management…

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