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Practical Practice Management

Are Sue and Annie at it again?  You can always tell because the desk drawers close a little harder, the phone is hung up a more abruptly and there is that bad smell of tension in the air.

What happened this time?  You are wondering what you can do to help resolve it so that business can get back to running smoothly.

All workplaces have some sort of conflict between co-workers or staff and management at one time or another.  When people work together there will be people issues and we need to realize this and find better ways to work through the issues that arise.

There are things you can do to make these situations resolve quicker and happen less often.  The business needs to set up a policy for “Conflict Resolution” that everyone adheres to.

Once this policy is drawn up it is discussed openly so that everyone understands the…

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