Building trust with employees takes constant diligence. It takes effort and skill on the part of the supervisor. Repairing damaged trust is equally vital, and it takes an extra measure of effort to do it well.
I liken trust with other people to a bank account, where we can make deposits or withdrawals in the account, and it is the current balance that determines the level of trust.
Note: since this series is about creating more successful supervisors, the points in this article will be made from the supervisor’s point of view rather than from the employee’s perspective. Recognize that there are always two dynamics going on whenever we are addressing interpersonal trust.
There are two main ways trust can be damaged: 1) trust lost because of an employee issue, or 2) trust lost because of an action by the supervisor. I will discuss these separately because the actions required…
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