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Practical Practice Management

“The biggest room in the world is the room for improvement.” ~Helmut Schmidt

I was talking with a small business owner recently about the continual need for change in your business. She asked me “What if your business is doing things that have been very successful with your products, and customers should you still look for ways to change?”

There is something to be said when you find what works and continue to duplicate it producing the same successful result, that you should not to mess with it. A good example of that would be customer service. If you have happy, satisfied customers you must be doing something right, understand what that is and continue it.

With that being said, it doesn’t mean that you cannot try to improve on what you are doing. A great way to do this is to ask your customers what they might like, since…

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