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I love the study of human behavior and have been actively pursuing it for about 40 years. Maybe if the good Lord gives me another 30 years I will begin to understand the subject more fully.

Human behavior is as complex and far reaching as any topic I can think of, yet for any manager, and especially for a supervisor, the more insight she has the more effective she will be.

A few decades ago, I learned that the sources of motivation are intrinsic and each person is unique. We can see some general patterns in large groups, but the individual differences swamp any ability to understand what drives a person by looking at the group they belong to.

That is why I avoid trying to characterize people by their demographic.
When people ask me how to motivate a millennial, I tell them to stop thinking of the person as an…

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