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Conflict between people is simply part of the human condition. Organizations are a good place to observe conflict because they have all the ingredients that encourage people to bicker.

First of all, people are in close contact for many hours a day. It is a fact that if you put people together for a long period of time, they are going to end up driving each other crazy. It happens like spontaneous combustion at the bottom of a pile of oily rags.

The second condition that encourages conflict is stress. Organizations are constantly under stress to optimize performance of all their resources. The most typical stressor that causes conflict is time.

People tend to overvalue their own contributions and undervalue the contributions of their work mates. It is just the way we are programmed.

I got interested in this topic of conflict a couple years ago and actually wrote a…

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