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Recent events around the world have seen teams from all sectors handling crises of varying magnitude. In a critical emergency, teams that pull together effectively can make the difference when every second counts.

The effort you put in as a leader, before any crisis happens, can make the difference as to whether your team degenerate in to groupthink and becoming insular; or pull together (with other teams) and go above and beyond.

Believe me, I know. I’ve run a contact centre and a communications team during several different major emergencies.

Before we go any further, it’s useful to flag up the two different types of stress that you and your team are likely to encounter.

  • Quantitative stress comes as a result of increasing demands, time pressures and overload e.g. when employees are given too much to do in an unrealistic amount of time.
  • Qualitative stress relates to highly complex…

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