When people hear the phrase servant leadership, they are often confused. These folks think you can’t lead and serve at the same time. Yet you can, if you understand that servant leadership consists of two parts:
A visionary/direction, or strategic, role—the leadership aspect of servant leadership; and
An implementation, or operational, role—the servant aspect of servant leadership.
The visionary role involves establishing a compelling vision that tells people who you are (your purpose), where you’re going (your picture of the future), and what will guide your journey (your values).
When Walt Disney started his theme parks, he was clear on his purpose. He didn’t say “We’re in the theme park business,” he said “We’re in the happiness business.” Why the distinction? Because being in the happiness business helps keep Disney cast members (employees) aware of the company’s primary goal.
Disney’s clear purpose for his theme parks also…
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