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Blanchard LeaderChat

If you’re a leader, particularly in a large organization, the chances are your people don’t see you as a real person. They have a mental image of what they perceive you to be like, not who you actually are, says research by Nathan T. Washburn and Benjamin Galvin.

This mental image is formed through random encounters with you such as emails, videos, speeches, meetings, and stories about you shared by others. Washburn and Galvin say employees follow four basic rules when forming a perception about their leaders:

  1. They judge a book by its cover. Right, wrong, or indifferent, we all tend to do the same thing. We take whatever limited information we may have and draw a conclusion of what it means.
  2. Employees look for answers to specific questions like: Does the leader care about me personally? Have high standards? Offer an appealing vision of the future? Seem human in…

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