In my last article, I dealt with improving face-to-face communication with individuals using the VARK Model, but often supervisors are called on to communicate information verbally to their entire group.
The skills to do this successfully are different from the ones used to get a message across to a single person, because the group contains people with different communication styles.
There is a group dynamic that can create negative momentum that is not present when working with one individual. Normally, you can read the body language of one person rather easily.
When the information to share is good news, supervisors usually have no problem just getting everyone together and sharing the information. When the news is problematic for the workforce, supervisors often make mistakes that lower trust or even cause more angst than is necessary. It is this case that I want to explore in this article.
When the supervisors…
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