If I were King I’d make a rule that whenever Customer Service was written out it would say Customer SERVICE. That rule would also require that when spoken special emphasis would have to be given to the word SERVICE. Maybe they would have to say SERVICE louder or slowly so they would have an extra millisecond to realize what the word SERVICE actually means.
That assumes of course that you could get them to utter the word service.
This post is admittedly more of a rant against the ghastly customer service that has been in the news lately but seriously folks a rant seems to be required. It’s required because I know where at least part of that horrific service is coming from.
Sadly it’s coming from huckster training organizations offering terrible Customer Service training. I see brochures and emails cross my desk constantly offering the latest skills in Handling…
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