I remember a former colleague telling me about a performance review she once had. She was working as an assistant manager at a nationally known restaurant chain. It was kind of an upscale chain and as an assistant manager you would have been pretty well paid.
The day of her performance review arrived and she anticipated receiving high marks because she was in fact an excellent assistant manager. Almost.
As she expected her review went well; her manager pointed out several key areas where she outperformed expectations. She was equally as great with the staff as she was with customers. She understood the business and executed against the company objectives extremely well. Her manager offered abundant praise for her skills, abilities, and overall performance.
Then, right in front of her and with great fanfare he tore her review into small pieces and tossed it in the trash. She sat there…
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