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Practical Practice Management A Division of Top Practices

Good Morning to you all!

I just returned from a business trip to Italy, my favorite country to visit. Traveling, no matter how far, is an experience, one that has many lessons we can learn from and this trip was no different.

My take away from this trip was, if you can get away with not telling the truth or making an excuse about poor service, then do it. This goes against my personal and work ethics.

Several times during our trip we had hotel personnel make excuses for the lack of service, or undelivered advertised benefits. All without an “I’m sorry, let me see if I can make it happen, or a please forgive us for this error.”

As a business owner, management personnel or employee you need to be able to deliver what you advertise and not only deliver, but go up and beyond for your customers. It…

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