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We all know that all human beings make mistakes. The real character of a supervisor rests with her ability to admit it when she makes a mistake. Trying to cover up an error almost always backfires. While the intention may be to preserve respect by her people, concealing a mistake usually results in lower trust and respect.

One of the most powerful opportunities for any leader to build trust is to publicly admit mistakes. The source of that power is that it is so rare for leaders to stand up in front of a group and say something like this: “I called you here today to admit that I made a serious blunder yesterday. It was not intentional, as I will explain. Nevertheless, I failed to do the best thing for our group. I sincerely apologize for this and call on all of us to help mend the damage quickly…

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