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THE UPWARDS LEADER

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Back in my formidable days of being a twenty-something manager, Jack, one of the senior leaders of our theme park department, would spend time throughout his days discussing various leadership and operational strategies with us. Whether you agreed with him or not, his insight was usually based on foundational truths and we had the utmost respect for him challenging our leadership mindsets.

One of the lessons I learned from Jack was how to seek team members who complemented each other. As a young manager emerging to be a more effective leader, my tendency, as was most of ours, was to hire or promote people who had a certain style, demonstrated a particular personality, or fit a specific mode. Jack worked with us to show how shortsighted that approach really was.

Building a team, he said, is like putting together an engine or a puzzle. Not every piece is cut the same, nor…

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